We work very hard to ensure that we deliver quality to our customers. However, in an event that we deliver incorrect materials or anything that does not match the order, we allow our customers to return it.
Customers or their representative should inspect any product upon delivery and immediately notify us of any issues or dissatisfaction with the delivery.
Return requests or any issues must be made in writing within three days after receipt of the product.
Nova Hardscapes will arrange for pick-up of the product. Customer will pay all Return Shipping Costs to ship it back and to be unloaded at our warehouse.
Buyers are only eligible for refunds once we resume possession of any delivered materials.
A refund is issued if the delivered products are in the same condition as they were in upon receipt, within a period of 15 days from the date they were received by the customers.
We will not accept products which have been installed or worked on.
The products that are returned by the customer must match the product authorized for return.
In an event that we sent incorrect materials, that which does not match what was ordered, we will assume all the costs incurred during the return process.
All natural stones are product of nature. They are subject to variations in color, porosity, marking, and texture. Every piece has its own unique look and color. As Nova Hardscapes, we make sure that all the pieces come together in a good harmony and selection. No claims will be accepted based on the characteristics of natural stone.
If the products arrive damaged, then customer needs to file a claim with the transportation company right away. Please refer to the section “Breakage in Transit” for more information.
Nova Tile is a leading manufacturer and importer of premium-grade natural stone and porcelain tiles and pavers for exterior and interior applications. We bring the finest quality natural stone from various quarries, production facilities, and other sources and extend our quality products to customers across the globe.